Summary
Overview
Work History
Education
Skills
Timeline
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Hailee Lane

Hailee Lane

Asheville,NC

Summary

Dynamic Customer Service Manager with a strong track record at Ingles Markets Inc, excelling in problem-solving and team leadership. Enhanced customer satisfaction by reducing complaints and fostering loyalty. Proven expertise in cash handling and inter-department collaboration, driving operational efficiency and maintaining high cleanliness standards.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Ingles Markets Inc
02.2025 - 08.2025
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Coordinated with product development team to address frequent customer issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Developed strong relationships with regular customers, and employees, ensuring their needs were met consistently and promptly.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Bookkeeper

Ingles Markets Inc
08.2024 - 02.2025
  • Prepared and developed money deposits for banks.
  • Reconciled and corrected issues with financial records.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.

Server/Host

828 Family Pizzeria
09.2024 - 12.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier

Ingles Markets Inc
06.2021 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Cosmetology -

Cape Fear Community College
Wilmington, NC
12-2026

No Degree -

Appalachian State University
Boone, NC
05-2024

A.C Reynolds High School
Asheville Nc
06-2023

Skills

  • Team building and leadership
  • Excellent time management skills
  • Staff management
  • Inter-department collaboration
  • Problem-solving
  • Time management
  • Strong work ethic
  • Guest engagement
  • Cleanliness standards
  • Cash handling
  • Dining area maintenance

Timeline

Customer Service Manager

Ingles Markets Inc
02.2025 - 08.2025

Server/Host

828 Family Pizzeria
09.2024 - 12.2024

Bookkeeper

Ingles Markets Inc
08.2024 - 02.2025

Cashier

Ingles Markets Inc
06.2021 - 09.2023

Cosmetology -

Cape Fear Community College

No Degree -

Appalachian State University

A.C Reynolds High School

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