Hailee Morales
Floresville,TX
Summary
Dedicated and customer-focused professional with a background in business and experience working in the financial industry at Frost Bank. Skilled in client relations, organization, and multitasking in high-pressure environments. Currently pursuing an education in Diagnostic Medical Sonography and excited to begin a new career in the healthcare field, combining technical knowledge with a passion for patient care and service.
Overview
4
4
years of professional experience
Work History
Personal Banker I
Frost Bank
01.2023 - Current
- Transitioned smoothly into role using prior experience in telephone customer service.
- Built and maintained strong customer relationships in line with core values.
- Managed multiple clients efficiently under pressure.
- Maintained a calendar for appointments and meetings.
- Addressed financial needs with professionalism.
- Generated new business through client referrals.
Telephone Customer Service
Frost Bank
08.2022 - 01.2023
- Assisted with online banking, check returns, Visa Cards, and other services.
- Enhanced performance using customer service skills.
- Demonstrated multitasking and time management in a fast-paced environment.
- Practiced active listening to improve customer satisfaction.
Floater, Teacher
Baptist Temple Early Learning Center
01.2022 - 08.2022
- Assisted in toddler and two-year-old classrooms.
- Promoted to head teacher with planning and care responsibilities.
- Ensured safety and development in learning environments.
Substitute Teacher
Somerset ISD
12.2021 - 08.2022
- Worked with Pre-K to 4th-grade students.
- Maintained classroom routines and supported student work.
- Handled administrative tasks during free periods.
Cashier / Sales Associate
Rue21, Southpark Mall
06.2021 - 11.2021
- Processed transactions and helped customers find products.
- Delivered friendly and efficient service on the sales floor.
Education
Business Degree - Major
Palo Alto College
San Antonio, TXDiagnostic Medical Sonography
St. Philip's College
San Antonio, TXHigh School Diploma - undefined
Southside High School
San Antonio, TX05.2020
Skills
- Customer Service
- Personable
- Professionalism
- Friendly
- Punctual
- Responsible
Languages
English - Fluent
Spanish - Conversational
Timeline
Personal Banker I
Frost Bank
01.2023 - Current
Telephone Customer Service
Frost Bank
08.2022 - 01.2023
Floater, Teacher
Baptist Temple Early Learning Center
01.2022 - 08.2022
Substitute Teacher
Somerset ISD
12.2021 - 08.2022
Cashier / Sales Associate
Rue21, Southpark Mall
06.2021 - 11.2021
Business Degree - Major
Palo Alto College
High School Diploma - undefined
Southside High School
Diagnostic Medical Sonography
St. Philip's College