Hailee Quelix
Miami
Summary
Detail oriented professional with leadership and customer service experience Fluent in English and Spanish with strong client communication skills Training in legal studies and paralegal support through FIU program Experienced working in fast paced environments while maintaining organization and professionalism
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
DSW
Miami
2025.04 - Current
- Supervise daily store operations and lead team members
- Train new employees on service standards and procedures
- Resolve customer concerns while maintaining professionalism
- Maintain organized records and assist with operational reporting
- Operate effectively in a fast paced retail environment
Sales Associate
DSW
Miami
2022.06 - 2025.04
- Delivered professional customer service, facilitating smooth purchase experiences
- Resolved customer questions and concerns, enhancing satisfaction and loyalty
- Organized store layout and supported inventory management, ensuring efficient operations
Education
Bachelor of Science - Criminal Justice
Florida International University (FIU)
FL, USA01.2027
Skills
- Team leadership
- Client communication
- Employee training
- Administrative support
- Microsoft Excel
- Microsoft Word
- Time management
- Fast-paced environment
Certification
- Microsoft Excel Certification
- Microsoft Word Certification
- FIU Legal Studies Paralegal Program Certificate
Languages
Spanish
Professional
English
Professional
Timeline
Manager
DSW
2025.04 - Current
Sales Associate
DSW
2022.06 - 2025.04
Bachelor of Science - Criminal Justice
Florida International University (FIU)