Hailee Smith
Sweetwater,TX
Summary
Accomplished Server Manager with a proven track record at TA Truck Stop, enhancing team performance and customer satisfaction through exceptional service and efficient problem-solving. Skilled in inventory management and conflict resolution, I have consistently met sales targets and improved service delivery by training teams in best practices, achieving significant increases in customer retention and sales efficiency.
Overview
14
14
years of professional experience
Work History
Server
Skeets Tx Grill
Sweetwater, TX
10.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server Supervisor
Kinfolks Grill
Sweetwater, TX
03.2023 - 10.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Cashier Team Lead
Freddys Frozen Custard And Steakburger
Sweetwater, TX
11.2021 - 02.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Server Manager
TA Truck Stop
Sweetwater, TX
08.2014 - 10.2021
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
Server
Skeets Tx Grill
Sweetwater, TX
10.2010 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Graduate - Curriculum And Instruction
Sweetwater High School
Sweetwater, TX05.2014
Skills
Strong Work Ethic
Exceptional customer service
Professional Appearance
Task Prioritization
Inventory Management
Time management abilities
Ability to Lift 30 Pounds
Problem-solving abilities
Organizational Skills
Cleaning and sanitizing
Conflict and Complaint Resolution
Transactions and Cash Handling
Time Management
Timeline
Server
Skeets Tx Grill
10.2023 - Current
Server Supervisor
Kinfolks Grill
03.2023 - 10.2023
Cashier Team Lead
Freddys Frozen Custard And Steakburger
11.2021 - 02.2022
Server Manager
TA Truck Stop
08.2014 - 10.2021
Server
Skeets Tx Grill
10.2010 - 05.2014
Graduate - Curriculum And Instruction
Sweetwater High School