Hailee Wertenberger
Bellingham,Washington
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista
Indulgences Espresso
06.2023 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
Barista
Indulgences Espresso
01.2023 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Barista
Indulgences Espresso
06.2022 - 09.2022
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Indulgences Espresso
09.2019 - 09.2021
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared specialty drinks such as cappuccinos, lattes, and mochas.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Janitor
Sparkling Sensation
06.2019 - 09.2019
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
Education
Bachelor of Science - Environmental Science
Western Washington University
Bellingham, WA12.2025
High School Diploma -
Hanford High School
Richland, WA06.2021
Skills
- Provide excellent customer service
- Menu Memorization
- The ability to work well under pressure
- Coffee Expertise
- Experience in working as a team with others to complete a task
- An understanding of how to count and handle money
- Beverage Preparation
- Knowledge of how to keep a space well organized and clean
- Have a food handlers permit
- Espresso Machine Operation
- New Hire Training
References
- Carrie Matheson, (509) 366-6113, Owner of Indulgences Espresso
- Greg Sullivan, (509) 438-0603, Owner of Sparkling Sensation
Hobbies and Interests
Tri-Cities Steel Band Association (TCSBA), Steel drum band, 10 years
Timeline
Barista
Indulgences Espresso
06.2023 - 09.2023
Barista
Indulgences Espresso
01.2023 - 03.2023
Barista
Indulgences Espresso
06.2022 - 09.2022
Barista
Indulgences Espresso
09.2019 - 09.2021
Janitor
Sparkling Sensation
06.2019 - 09.2019
Bachelor of Science - Environmental Science
Western Washington University
High School Diploma -
Hanford High School
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