Hailey Agustin-Waldow
Henderson ,NV
Summary
Proven customer service expert with a track record of enhancing guest experiences at Gen Korean BBQ through exceptional communication and service prioritization. Demonstrated ability in cleaning and sanitation, ensuring a welcoming environment. Achieved high accuracy in financial transactions, showcasing both hard and soft skills without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Buser/Hostess/Food Runner/Server
Gen Korean BBQ
01.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier
Cowabunga Bay Water Park
03.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA05.2018
Skills
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Service prioritization
Accomplishments
Sold the most alcohol out of all the servers
Timeline
Buser/Hostess/Food Runner/Server
Gen Korean BBQ
01.2022 - Current
Cashier
Cowabunga Bay Water Park
03.2021 - 12.2021
High School Diploma -
Santa Teresa High School
Similar Profiles
Nyla ContrerasNyla Contreras
Server at Gen Korean BBQServer at Gen Korean BBQ
Dillan DuongDillan Duong
Food and Beverage Specialist at Gen Korean BBQ HouseFood and Beverage Specialist at Gen Korean BBQ House
Guadalupe Alonso-AguilarGuadalupe Alonso-Aguilar
Food Runner at Gen Korean BBQ HouseFood Runner at Gen Korean BBQ House