Hailey Andrews
Prattville,AL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
PCH Hotels & Resorts
Prattville, AL
03.2025 - 01.2026
- Assisted in training new servers on menu specifics and service protocols.
- Adapted quickly to varying restaurant demands during peak hours to maintain service quality.
- Demonstrated knowledge of menu items to effectively answer guest inquiries and make recommendations.
- Supported team members by communicating clearly during busy shifts, fostering a collaborative environment.
Server
First Watch Restaurants Inc.
Prattville, AL
05.2025 - 08.2025
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
TSA Officer
Department Of Homeland Security, TSA
Fort Myers, FL
11.2024 - 03.2025
- Conducted security screenings to ensure compliance with federal regulations and safety standards.
- Collaborated with team members to enhance operational efficiency during passenger processing.
- Assisted in identifying potential security threats through observation and reporting protocols.
- Utilized advanced screening technologies to facilitate timely and accurate evaluations of baggage and individuals.
Server
PCH Hotels & Resorts
Prattville, AL
05.2024 - 11.2024
- Provided exceptional customer service to enhance guest satisfaction and promote repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Efficiently handled cash transactions and processed payments with accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Sol Mexican Restaurant
Montgomery, AL
08.2021 - 04.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Prattville High School
Prattville, ALNo Degree - Early Childhood Special Education
Auburn University
Montgomery, AL08-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Order accuracy
- Quality control
- Suggestive selling
- Order management
- Tableside etiquette
- Regulatory compliance
- Bill computation
- Multitasking and organization
- Calm demeanor
- Positive guest interactions
- Point of sale (POS) system operations
- Positive and professional
- Check payment processing
Timeline
Server
First Watch Restaurants Inc.
05.2025 - 08.2025
Server
PCH Hotels & Resorts
03.2025 - 01.2026
TSA Officer
Department Of Homeland Security, TSA
11.2024 - 03.2025
Server
PCH Hotels & Resorts
05.2024 - 11.2024
Server
Sol Mexican Restaurant
08.2021 - 04.2024
High School Diploma -
Prattville High School
No Degree - Early Childhood Special Education
Auburn University