HAILEY BALLARD
Assurant
Nesmith,SC
7
years of professional experience
Reliable and motivated professional with strong communication, organization, and customer service skills. Experienced in healthcare, technical support, and customer service environments, both in-person and remotely. Known for punctuality, flexibility, attention to detail, and the ability to work independently. Seeking a remote work-from-home opportunity where I can contribute strong organizational skills, dependability, and a positive attitude.
Work History
Customer Service Representative
1 Year 7 Months- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Expedited service times by triaging incoming calls, directing patients to appropriate departments or resources.
- Streamlined appointment scheduling using advanced software tools, enhancing time management for patients and healthcare providers.
- Worked remotely to assist patients with inquiries and support needs.
Pharmacy Technician
1 Year 10 Months- Sterilize surfaces and equipment and prepare the pharmacy for opening. Greet customers and answer questions. Receive prescriptions and check their validity. Process prescriptions electronically and ensure all information is complete and accurate. Resolve issues when they arise (e.g. rejected insurance claims). Select the appropriate medicine and measure dosages to fill prescriptions. Sort, stock, label medication and monitor inventory. Performed administrative tasks, including record-keeping. Comply with all security measures and quality standards
Customer Service Representative
1 Year- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 800 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Answer (80+) inbound/outbound phone calls from members while simultaneously operating multiple computer applications. Assist customers via LiveChat, phone, and email. Respond to members emails as assigned through CRM database.
Hardees Shift Manager
3 Years 1 Month- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members to enhance skills and improve customer satisfaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shifts and assignments to guarantee adequate staffing during peak hours.
Education
HIGH SCHOOL DIPLOMA
Skills
Appointment Scheduling
Customer service
Data Entry
Multi-line Phone Talent
Consultative Sales
HIPAA Compliance
Remote Assistance System
Diagnostic Network
Troubleshooting Software
Installation/Configuration
Customer Inquiries
Technical Documentation
Empathizing
Sale Negotiating
Attention to detail
Typing 40 WPM
Outbound/ Inbound Calls
Microsoft Office (Word
Excel
Outlook)
CRM Call Closing
Problem Solving
Accomplishments
- Resolved 95% of customer inquiries within 1 business day, improving customer satisfaction
- Consistently exceeded monthly sales quotas by an average of 18% over 2 years Reduced average call resolution time by 20% through efficient troubleshooting and problem-solving Awarded "Customer Service Champion" for exceptional interpersonal and communication skills
Timeline
Customer Service Representative
Assurant
11.2024 - 06.2026Read More
Pharmacy Technician
CVS
12.2022 - 10.2024Read More
Customer Service Representative
Sykes Enterprise
06.2021 - 06.2022Read More
Hardees Shift Manager
Hardees Resturant
04.2019 - 05.2022Read More
Kingstree Senior High School
HIGH SCHOOL DIPLOMA
Read More