Hailey Barragan
Des Moines
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Server and Manager
The Breakfast Club
West Des Moines, IA
01.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu details and service standards.
- Handled customer inquiries and resolved complaints to foster positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
General Manager
The Breakfast Club
Des Moines, IA
06.2021 - 01.2025
- Implemented staff training programs to improve service quality and team performance.
- Analyzed financial reports to identify trends, manage budgets, and drive profitability.
- Fostered a positive workplace culture through effective team leadership and conflict resolution.
- Established standard operating procedures to maintain consistency in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Office Administrative Assistant
Des Moines Pediatric And Adolescent Clinic
Des Moines, IA
08.2019 - 02.2021
- Managed appointment scheduling and patient records using electronic health record systems.
- Assisted in coordinating patient communications and follow-up reminders for appointments.
- Supported front office operations by greeting patients and answering inquiries professionally.
- Processed insurance claims and verified patient eligibility with accuracy and attention to detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Relationship management
- Foreign language proficiency
- POS operation
- Reliable and responsible
- Team player
- Multitasking
- Team leadership
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server and Manager
The Breakfast Club
01.2025 - Current
General Manager
The Breakfast Club
06.2021 - 01.2025
Office Administrative Assistant
Des Moines Pediatric And Adolescent Clinic
08.2019 - 02.2021
High School Diploma -
Ankeny High School