Hailey Bitton
Summary
Accomplished Insurance Agent with a proven track record at Statefarm Insurance, demonstrating exceptional customer service and critical thinking skills. Expert in fostering client trust through educational outreach on insurance coverage, ensuring policy accuracy and client satisfaction. Renowned for professionalism and ethics, adept at customer deescalation, significantly enhancing client loyalty and operational efficiency. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Statefarm Insurance
02.2024 - 06.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Agent
Farmers Insurance Agency
08.2021 - 02.2023
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained high standards of customer service by building relationships with clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
Caregiver
Don Gilley (Father)
06.2018 - 10.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Insurance Agent
State Farm Insurance Inc
05.2016 - 04.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
High School Diploma -
West Jordan High School
West Jordan, UTNo Degree - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Critical Thinking
- Customer deescalation
Certification
- current P&C/ Life Insurance licenses- 2016-current
Timeline
Insurance Agent
Statefarm Insurance
02.2024 - 06.2024
Insurance Agent
Farmers Insurance Agency
08.2021 - 02.2023
Caregiver
Don Gilley (Father)
06.2018 - 10.2020
Insurance Agent
State Farm Insurance Inc
05.2016 - 04.2018
High School Diploma -
West Jordan High School
No Degree - General Studies
Salt Lake Community College
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