Hailey Bordeaux
Cottage Grove,OR
Summary
Experienced in providing exceptional customer service, I am a friendly and flexible candidate that has a solid background in client support. I have a knack for quickly grasping new concepts and possess a basic understanding of managing patient records, scheduling software, and medical terminology. My adaptability and willingness to learn make me an asset in any fast-paced environment.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
BestMed
Cottage Grove, OR
12.2021 - Current
- Retrieved patient medical records for physicians, technicians, and staff.
- Entered patient data into electronic health records accurately and efficiently.
- Assisted in resolving patient complaints in a timely manner.
- Engaged with patients in an empathetic and professional manner at all times.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Universal Associate Banker Teller
Umpqua Bank
Springfield
09.2017 - 10.2021
- Kept accurate drawer counts with correct handling of cash transactions
- Maintained strict compliance with banking standards, regulations, and laws
- Delivered exceptional service with friendly approach to retain and acquire customers
- Upheld confidentiality guidelines as per bank policy
- Processed bill payments, verifying payment dates and amounts due
- Sorted and arranged money in cash boxes and coin dispensers.
Coffee Barista
Dutch Bros
Cottage Grove
03.2016 - 06.2018
- Educated customers about different coffee options, describing taste, strength and flavorings to help customers make final selections
- Minimized equipment downtime with proper use of cleaning, sanitation and maintenance procedures
- Restored customer loyalty with skilled handling of service and order issues
- Retained knowledge of menu items to assist customers with beverage selections
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Prepared and served coffee, tea and hot cocoa.
Education
Diploma -
Cottage Grove High School
Cottage Grove, OR06.2015
Skills
- Telephone Etiquette
- Customer Service
- Records Management
- Strong Work Ethic
- Punctual and Hardworking
- Patient Scheduling
- Appointment Coordination
- Effective Communication
- Pharmacy Correspondence
- Problem-solving abilities
- Medical filing
Timeline
Patient Service Representative
BestMed
12.2021 - Current
Universal Associate Banker Teller
Umpqua Bank
09.2017 - 10.2021
Coffee Barista
Dutch Bros
03.2016 - 06.2018
Diploma -
Cottage Grove High School
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