Hailey Bower
Tampa,FL
Summary
Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, clean, self-motivated and hardworking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Line Worker
Panara Bread
Tampa, FL
09.2024 - Current
- Followed proper safety guidelines when handling hot items on the line.
- Organized storage areas so that all ingredients were easily accessible.
- Ensured that all work areas were kept clean and tidy throughout the shift.
- Assembled meals onto plates according to instructions from chefs or customers' requests.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
Guest Services Coordinator
Pam and Dave Irons
Decorah, Iowa
03.2021 - 08.2024
- I oversee the maintenance and cleanliness of eight Airbnb units, manage a team of three cleaners, handle laundry services, conduct thorough inspections, and clean the property myself.
Pet Sitter/House Sitter
N/A
Decorah, Iowa
01.2019 - 07.2024
- I provide professional pet sitting services to dogs and cats, ensuring the utmost care and attention. I also have done some house sitting along with the pets.
Dishwasher and Hostess
Twin Springs Supper Club
Decorah, Iowa
01.2022 - 08.2023
- I handled a variety of responsibilities, such as dishwashing and kitchen prep, along with responsibilities outside the kitchen, such as bar dish cleanliness, escorting guests to their tables, handling phone inquiries, and bussing tables for the servers.
Education
Bachelor of Business - Business Accountancy
The University of Tampa
Tampa, FL05-2027
High School Diploma -
Decorah High School
Decorah, IA05-2023
Skills
- Checking reservations
- Recordkeeping abilities
- Check-out procedures
- Customer service standards
- Team Training
- Quality controls
- Check-in procedures
- Dish preparation
- Making reservations
- Inbound Call Management
- Setting schedules
- Guest Relations
- Dining crew workflow optimization
- Table setting arrangements
- Reservation coordination
- Guest Relations Management
- Laundry Management
- Window Cleaning
- Dusting
- Supply Inventory Management
- Safe cleaning with chemicals
- Restroom detailing
- Exceptional time management
- Professional Appearance
- Care Plan Adherence
- Pet Sitting
- Schedule Coordination
- Punctual and Reliable
- Positive Attitude
- Valid Driver's License
- Pet Feeding
- Honest and Trustworthy
- Adaptability under pressure
Certification
- Certified In Microsoft Word, Excel, and Powerpoint.
Languages
English
Native/ Bilingual
Affiliations
- I have a passion for running and am always training for my next race!
References
References available upon request.
Timeline
Kitchen Line Worker
Panara Bread
09.2024 - Current
Dishwasher and Hostess
Twin Springs Supper Club
01.2022 - 08.2023
Guest Services Coordinator
Pam and Dave Irons
03.2021 - 08.2024
Pet Sitter/House Sitter
N/A
01.2019 - 07.2024
Bachelor of Business - Business Accountancy
The University of Tampa
High School Diploma -
Decorah High School
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