Hailey Butler
Lakeland
Summary
Driven candidate with extensive experience in customer service and cash handling in banks and financial institutions. Well-versed in banking products and services, with a strong focus on achieving sales targets. A reliable and honest professional dedicated to meeting performance goals by processing large volumes of accurate transactions, while collaborating effectively with team members to meet deadlines and deliver results.
Overview
4
4
years of professional experience
Work History
Bank Teller
Midflorida Credit Union
10.2023 - Current
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Provided prompt and effective support to members, ensuring their needs were met efficiently.
Crew Trainer
McDonald's
08.2020 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Education
Associate of Arts - Criminology
Polk State College
Lakeland, FL05-2025
High School Diploma -
Mulberry Senior High School
Mulberry, FL05-2022
Skills
- Deliver effective solutions
- Money handling
- Fraud detection
- Data entry efficiency
- Sales and Cross-selling
- Multitasking and organization
- Conflict resolution
- DNA proficiency
- Compliance, banking laws, and regulations
Timeline
Bank Teller
Midflorida Credit Union
10.2023 - Current
Crew Trainer
McDonald's
08.2020 - 09.2023
Associate of Arts - Criminology
Polk State College
High School Diploma -
Mulberry Senior High School
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