Hailey Cofer
Summary
Dynamic professional with a proven track record in customer service and cash handling accuracy, at Salt Life and through self-employment as a babysitter. Excelled in building trust with customers and vendors, enhancing store operations, and promoting safety. Skilled in conflict resolution and team motivation, achieving increased client satisfaction and sales.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder
Salt Life
09.2024 - Current
- Marked-down clearance items and relocated merchandise to proper store areas.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Babysitter
Self-employed
02.2019 - Current
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Communicated positively with children and guardians.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Planned fun outings and educational activities to keep children entertained.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
High School Diploma -
Pompano Beach High School
Pompano Beach, FL06-2025
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Store maintenance
- Workplace Safety
- Alarm systems
- Daily Reporting
- Promotional planning
- Safety enforcement
- Sales proficiency
- Product Demonstrations
- Drawer counting
- Opening and closing coordination
- Flexible Work Schedule
- Relationship Building
- Adaptable to Changing Demands
- Sales floor organization
- Inventory and Stocking
- Team Building and Motivation
- Basic Mathematics
- Cash Handling and Reconciliation
- Store Reset and Recovery
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Key Holder
Salt Life
09.2024 - Current
Babysitter
Self-employed
02.2019 - Current
High School Diploma -
Pompano Beach High School
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