Hailey Cowan
Oak Creek,WI
Summary
Dedicated professional with robust experience in team leadership and safety processes. Known for resolving customer issues effectively, maintaining high standards in service and food quality.
Overview
4
4
years of professional experience
Work History
Shift Leader
Qdoba Mexican Grill - Wisconsin
Oak Creek, WI
09.2024 - Current
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated team schedules to optimize coverage during peak hours.
- Monitored food quality and presentation to maintain brand standards consistently.
- Assisted in resolving customer issues, fostering a positive dining experience for guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Sales Associate
Kohls Department Store
Oak Creek, WI
04.2022 - 08.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Maintained visual merchandising standards, promoting seasonal promotions and new arrivals effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Conducted inventory checks regularly, supporting stock management and minimizing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06-2022
Skills
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Training assistance
- Team supervision
- Conflict resolution
- Safety processes and procedures
- Inventory counts
Timeline
Shift Leader
Qdoba Mexican Grill - Wisconsin
09.2024 - Current
Sales Associate
Kohls Department Store
04.2022 - 08.2022
High School Diploma -
Oak Creek High School