Hailey Czarnowski
New Lenox,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Area Manager
Illinois State University
Normal, IL
08.2021 - 11.2023
- Assisted in the training of new mailroom staff, leading to a more efficient and cohesive team dynamic.
- Addressed any discrepancies in delivered packages promptly, resolving issues efficiently while maintaining professionalism.
- Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
- Improved package security by enforcing strict protocols during the receiving and handling process.
- Organized physical storage spaces within the mailroom, making it easier for staff to locate necessary items quickly.
Pool Server
Bloomington Country Club
Bloomington, IL
05.2023 - 08.2023
- Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
- Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
Pool Server
Crystal Tree Country Club
Orland Park, IL
05.2021 - 08.2022
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Replenished condiments and other supplies at tables and service bars.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Summer School Teacher's Aide
Joseph E. Fisher School
Joliet, IL
06.2019 - 08.2020
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Alerted instructor to student behavior or issues requiring intervention.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Education
Bachelor of Science - Psychology
Illinois State University
Normal, IL05.2024
Skills
- Critical Thinking
- Active Listening
- Encouragement and Motivation
- Friendly, Positive Attitude
- Problem-Solving
- Excellent Communication
- Multitasking
- Calm Under Pressure
- Organization and Time Management
- Flexible and Adaptable
- Attention to Detail
- Time Management
Timeline
Pool Server
Bloomington Country Club
05.2023 - 08.2023
Service Area Manager
Illinois State University
08.2021 - 11.2023
Pool Server
Crystal Tree Country Club
05.2021 - 08.2022
Summer School Teacher's Aide
Joseph E. Fisher School
06.2019 - 08.2020
Bachelor of Science - Psychology
Illinois State University