Summary
Work History
Education
Skills
Additional Information
Timeline
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Hailey De Los Santos

Robstown

Summary

Dynamic and dedicated professional with extensive experience as a Restaurant Hostess at Bj’s Brewhouse, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective multitasking and relationship building, while maintaining high cleanliness standards. Skilled in problem solving and managing peers to improve operational efficiency. High-school level trained in multiple medical areas including medical terminology and pharmacology. Aspiring Radiological Technologist.

Work History

Restaurant Hostess

Bj’s Brewhouse
  • Greeted and seated guests, ensuring a welcoming environment.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Assisted guests with menu inquiries, enhancing dining experience.
  • Collaborated with kitchen and service staff to streamline operations.
  • Monitored dining area for cleanliness and organization, maintaining standards.
  • Handled guest complaints professionally, resolving issues promptly.
  • Trained new host staff on procedures and customer service best practices.
  • Implemented feedback systems to improve guest satisfaction initiatives.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Restaurant Hostess

Texas Roadhouse
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Team Member

Chick-fil-A
  • Assisted in preparing and serving high-quality food to customers efficiently.
  • Maintained cleanliness and organization of work areas, ensuring compliance with safety standards.
  • Collaborated with team members to optimize workflow during peak service times.
  • Handled customer inquiries and resolved issues to enhance overall satisfaction.

Education

Medical Technology

Del Mar College
Corpus Christi, TX
05.2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Complex Problem-solving
  • Scheduling
  • Assertiveness
  • Handling complaints
  • Personal presentation
  • Relationship building
  • Coordinating tasks
  • Judgment and decision making
  • Memory retention
  • Service prioritization

Additional Information

Took classes for medical terminology, principals of health science, and pharmacology. Soon taking another medical terminology course as well as basic health profession skills, and human anatomy and physiology. Planning on attending a Radiology tech program in 2027.

Timeline

Restaurant Hostess

Bj’s Brewhouse

Restaurant Hostess

Texas Roadhouse

Team Member

Chick-fil-A

Medical Technology

Del Mar College

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Hailey De Los Santos