Hailey Derrisaw
Loveland,CO
Summary
Dedicated hospitality professional with expertise in delivering outstanding customer service in fast-paced environments. Focused on teamwork and adaptability, effectively responding to evolving needs. Skilled in multitasking, addressing customer inquiries, and ensuring a clean and organized workspace.
Overview
9
9
years of professional experience
Work History
Server
Nordys BBQ and Grill
Loveland, CO
07.2022 - Current
- Provided exceptional service to a high volume of daily customers.
- Ensured accuracy in handling payments, providing change, and printing receipts, contributing to smooth transactions.
- Restocked server areas with supplies before, during, and after shifts to maintain operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Studio Manager
CycleBar
Loveland, CO
06.2024 - 01.2026
- Oversaw daily operations, ensuring optimal efficiency and exceptional member experience.
- Managed staff scheduling, optimizing workforce allocation for peak performance.
- Trained and mentored team members, enhancing skills and service quality.
- Implemented marketing strategies to increase member engagement and retention.
- Coordinated events and promotions, driving community involvement and brand visibility.
Server
Mash Lab Brewing
Windsor, CO
09.2021 - 07.2022
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Cleared tables promptly after customers left to ensure quick turnover for new guests.
Hostess
Texas Roadhouse
Fort Collins, CO
05.2019 - 07.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess/Server
Urban Egg, A Daytime Eatery
Johnstown, CO
08.2019 - 03.2020
- Escorted guests to seating area while highlighting daily specials.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Sales Associate
Buckle
Loveland, CO
11.2017 - 08.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
Education
Some College (No Degree) - Psychology
Fort Lewis College
Durango, COSome College (No Degree) - Radiologic Technology
Aims Community College
Greeley, ColoradoSkills
- Interpersonal communication skills
- Effective customer upselling
- Team oriented
- Dining customer service
- Work ethic
- Leadership
- Multi-tasking
Timeline
Studio Manager
CycleBar
06.2024 - 01.2026
Server
Nordys BBQ and Grill
07.2022 - Current
Server
Mash Lab Brewing
09.2021 - 07.2022
Hostess/Server
Urban Egg, A Daytime Eatery
08.2019 - 03.2020
Hostess
Texas Roadhouse
05.2019 - 07.2021
Sales Associate
Buckle
11.2017 - 08.2018
Some College (No Degree) - Radiologic Technology
Aims Community College
Some College (No Degree) - Psychology
Fort Lewis College