Hailey Drew
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence. Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
Claire's
10.2023 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Summer Camp Counselor
The Goddard School
05.2023 - 08.2023
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
Greeter
The Chop House
09.2022 - 05.2023
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
Assistant Youth Soccer Coach
Happy Feet Soccer
04.2022 - 07.2022
- Enhanced player performance by developing individualized training programs and implementing effective coaching strategies.
- Assisted head coach with organizing practice sessions and game-day activities, ensuring a smooth team operation.
- Promoted teamwork and collaboration among players through group exercises and team-building activities.
- Fostered positive relationships with parents, addressing concerns and providing updates on player progress.
Kids Club Associate
Onelifefitness
05.2020 - 04.2021
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Assisted in the development of engaging programming, resulting in increased membership and retention rates.
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Provided support to parents, addressing concerns and offering guidance on child development milestones.
- Managed daily administrative tasks, maintaining accurate records of attendance, incident reports, and parent communications.
Team Member
Your Pie
07.2020 - 10.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
Education
Bachelor of Science - Criminal Justice
University of North Georgia
Watkinsville, GA05.2026
High School Diploma -
Forsyth Central High School
Cumming, GA05.2022
Skills
- Customer Service
- Guest Relations
- Effective Problem Solving
- Role Modeling
- Group and Individual Instruction
- Cash Handling
- Cleaning and Sanitation
- Strong Work Ethic
- Physical Fitness
- Event Organization
Certification
Cpr and First Aid Certified
Languages
american sign language
Limited Working
Timeline
Key Holder
Claire's
10.2023 - Current
Summer Camp Counselor
The Goddard School
05.2023 - 08.2023
Greeter
The Chop House
09.2022 - 05.2023
Assistant Youth Soccer Coach
Happy Feet Soccer
04.2022 - 07.2022
Team Member
Your Pie
07.2020 - 10.2020
Kids Club Associate
Onelifefitness
05.2020 - 04.2021
Bachelor of Science - Criminal Justice
University of North Georgia
High School Diploma -
Forsyth Central High School
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG