Hailey Ewell
Burlington,NC
Summary
Proven Office Management and Technical Support specialist, adept at enhancing workplace efficiency and excellence. At The Agency Inc, I spearheaded a visitor management system, boosting security compliance by 30%. Renowned for exceptional scheduling skills and a commitment to outstanding customer service, I excel in fast-paced environments, driving operational success.
Overview
3
3
years of professional experience
Work History
Receptionist
The Agency Inc
Burlington, NC
02.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Created badges for temporary personnel who entered the building on a daily basis.
Sales Associate
American Eagle AC
Mebane, North Carolina
09.2021 - 05.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Southern Alamance High School
Graham NC06-2022
Skills
- Travel Coordination
- Scheduling
- Office Management
- Technical Support
Timeline
Receptionist
The Agency Inc
02.2024 - Current
Sales Associate
American Eagle AC
09.2021 - 05.2023
High School Diploma -
Southern Alamance High School