Hailey Ferniza
Sunflower Discount Market
North Fort Myers,FL
1
Language
6
years of professional experience
Strategic Manager with proven experience in enhancing operations through effective employee motivation and policy enforcement. Foster strong communication between staff and customers while cultivating a positive, organized, and high-performing team. Ensure safety compliance and apply analytical problem-solving skills to drive company success.
Work History
Manager
3 Years 8 Months- Provided consistent training for new and incoming employees plans, secured quality control over all departments in-store while code dating, and efficiently managing POS system.
- Provide financial accuracy with cash handling, palletizing for successful transport/sorting, and verifying inventory for the store. Execute new and different merchandising tactics to reach desired profit goals and customer engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Crew Memember
1 Year 11 Months- Worked effectively in fast-paced and high pressure environments.
- Ability to learn quickly and adapt to new situations, while multitasking.
- Excellent communication skills, with staff and customers.
- Ensure proper food safety is being implemented.
- Provided fast and accurate service to customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma
Skills
Staff management
Team leadership
Staff training
Training and development
Sales techniques
Customer service
Team management
Task management
Reporting procedures
Goal setting
Time management
Sales strategies
Product oversight
Teamwork and collaboration
Collaborative teamwork
Effective communication
Communication strategies
Organizational skills
Decision-making
Work prioritization
Training and development
Accomplishments
- Mentored and boosted team for better performance.
- Resolved team and customer conflicts efficiently.
- Established weekly staff meetings to ensure proper communication.
- Resolved product issue through consumer testing.
- Designed promotional signs and merchandising strategies for higher sales.
- Supported all departments effectively.
- Lowered percentages of inventory waste.
- Provide a safe and clean enviornment for the team and customers.
Languages
English
Native or Bilingual
Timeline
Manager
Sunflower Discount Market
12.2022 - CurrentRead More
Crew Memember
Chipotle
01.2021 - 12.2022Read More
Island Coast High School
High School Diploma
Read More