Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAILEY HERNANDEZ MARTINEZ

Pflugerville,TX

Summary

Dedicated customer service professional with over three years of experience in hospitality. Skilled in creating welcoming experiences, resolving customer concerns, and working efficiently in fast-paced environments. Brings strong communication, teamwork, adaptability, and safety awareness to every role. Committed to delivering exceptional service while prioritizing the safety, comfort, and well-being of others. Eager to apply these skills as a flight attendant with American Airlines.

Overview

4
4
Certifications
3
3
years of post-secondary education
3
3
years of professional experience

Work History

Host/Server

Pluckers Wing Bar
Round Rock, TX
05.2023 - Current
  • Managed guest seating, waitlists, and customer requests to ensure smooth operations during high-volume shifts.
  • Resolve guest concerns with professionalism, patience, and effective communication to ensure guest satisfaction.
  • Collaborate with team members to maintain smooth operations and deliver consistent service in a fast-paced environment.
  • Handle cash and electronic payments accurately while following company procedures and demonstrating attention to detail.
  • Demonstrated adaptability and multitasking skills while maintaining composure during high-pressure situations.

Medical Assistant Extern

Texas Oncology
Austin, TX
12.2025 - 01.2026
  • Communicated effectively with patients and healthcare professionals to enhance patient comfort and well-being.
  • Provided compassionate, patient-centered assistance while maintaining a welcoming and professional environment.
  • Supported daily clinical operations while prioritizing patient safety and fostering teamwork.

Education

General Studies

Austin Community College
Austin, TX
08.2024 - 10.2026

Medical Assistant Certification Program -

The College of Health Care Professions (CHCP)
Austin, TX
05.2025 - 02.2026

Skills

  • Customer Service
  • Clinical assistance
  • Effective Communication
  • Organization
  • Time Management
  • Multitasking
  • Working Under Pressure
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Conflict Resolution

Certification

CPR and Basic Life Support (BLS)

Timeline

Medical Assistant Extern

Texas Oncology
12.2025 - 01.2026

Medical Assistant Certification Program -

The College of Health Care Professions (CHCP)
05.2025 - 02.2026

General Studies

Austin Community College
08.2024 - 10.2026

Host/Server

Pluckers Wing Bar
05.2023 - Current
HAILEY HERNANDEZ MARTINEZ