Hailey Higgins
Papa Johns
Westminster,MD
1
Certification
8
years of professional experience
Dynamic professional with extensive experience, excelling in customer service and cash handling. Proven ability to enhance client satisfaction through effective communication and scheduling expertise. Committed to delivering exceptional results and maintaining high standards in service.
Work History
Shift Lead
8 Years 6 Months- Supported daily operations to promote efficient workflow and enhance customer satisfaction.
- Assisted team members in product preparation and adherence to service standards.
- Checked inventory levels and placed orders while managing stock rotation.
- Helped coordinate shift schedules to improve staffing efficiency during busy hours.
- Facilitated cash handling procedures to maintain accuracy and proper documentation at all times.
- Contributed to maintaining a clean and organized work environment to meet safety standards consistently.
- Delivered outstanding customer service by addressing inquiries, resolving issues, and creating a welcoming atmosphere for patrons.
- Built positive relationships with customers and staff members through effective communication skills.
- Mediated conflicts between employees to foster a positive and productive work environment.
Merchant Services
5 Months- Assisted teams in planning processes for individuals receiving services from partners.
- Acted as a reliable resource for client inquiries regarding products and services, resolving issues promptly to enhance customer experience.
- Oversaw key accounts, facilitating timely service delivery while fostering high levels of client satisfaction.
- Performed regular client follow-ups to verify satisfaction with services and promptly address any arising issues.
Education
High School Diploma
Skills
Customer service
Data entry
Scheduling expertise
Cash handling
Certification
Servsafe certified 9/13/25
Timeline
Merchant Services
Fiserv
04.2021 - 09.2021Read More
Shift Lead
Papa Johns
04.2018 - CurrentRead More
Westminster High School
High School Diploma
Read More