Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Houston

Hailey Houston

Stafford,VA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 1 year of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.

Overview

2
2
years of professional experience

Work History

Sales Associate

PetSmart
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Veterinary Assistant

Lee's Hill Pet Hospital
04.2023 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.

Sales Associate

Bath & Body Works
08.2022 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associate of Applied Science - Veterinary Technology

Penn Foster Career School
Scranton, PA
06.2026

High School Diploma -

Granada High School
Livermore, CA
06.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Client Communication
  • Cleaning and sanitizing
  • Patient restraint
  • Animal Safety

Timeline

Sales Associate

PetSmart
09.2023 - Current

Veterinary Assistant

Lee's Hill Pet Hospital
04.2023 - Current

Sales Associate

Bath & Body Works
08.2022 - 03.2024

Associate of Applied Science - Veterinary Technology

Penn Foster Career School

High School Diploma -

Granada High School

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Hailey Houston