Dedicated cashier team lead with expertise in customer service and cash handling. Proven ability to enhance customer satisfaction and train staff. Committed to maintaining operational integrity and fostering a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Oklahoma City, OK
03.2024 - 05.2026
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer, ensuring adherence to company policies.
Handled returns and exchanges according to store guidelines, ensuring customer satisfaction.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Cashier Team Lead
Academy Sports & Outdoors
Oklahoma City, OK
02.2022 - 12.2023
Trained and mentored new cashiers on customer service best practices and operational procedures.
Managed team schedules to optimize coverage during peak hours, enhancing customer experience.
Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Conducted regular audits of cash registers to identify discrepancies and implement corrective measures.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Communicated with customers and team members to solve problems.