Summary
Overview
Work History
Education
Skills
Timeline

Hailey Jordan

Wellington,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Arrabiatas
06.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectivenes.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Carmines
09.2021 - 05.2022
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Suggested wine pairings to go with specific menu items.

Server/Hostess

Duffys
07.2020 - 09.2021
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Cultivated warm relationships with regular customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

High School Diploma -

Palm Beach State College, Lake Worth, FL

High School Diploma -

Palm Beach Central High School, Wellington, FL

Skills

  • Sales Techniques
  • Menu Memorization
  • High-Volume Dining
  • Food Safety Oversight
  • Special Requests and Substitutions
  • Conflict and Complaint Resolution
  • Billing and Payment Processing
  • Wine Service
  • Food and Beverage Pairings
  • Cash Handling
  • Natural Leadership
  • Warm and Friendly

Timeline

Server - Arrabiatas
06.2022 - Current
Server - Carmines
09.2021 - 05.2022
Server/Hostess - Duffys
07.2020 - 09.2021
Palm Beach State College - High School Diploma,
Palm Beach Central High School - High School Diploma,

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Hailey Jordan