Hailey Lamb
San Francisco,CA
Summary
Hard-working, restaurant server with 10 years of experience in customer service. Adapt at working in a dynamic environment, meeting service and safety standards, reaching sales objectives. Knowledge and menu items, and admirable interpersonal skills.
Overview
9
9
years of professional experience
Work History
Server
Hilton, Cityscape
01.2017 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Amano
11.2022 - 02.2025
- Maintained full product knowledge of menu and specials.
- Prepared specialty coffee and tea beverages in a fast-past environment.
- High-volume craft cocktail program, maintaining professionalism in fast-paced environment.
Server
Horsefeather
01.2021 - 08.2023
- High-volume, multi tasking, 90 min turn over/ reservations and hosting.
- Ability to resolve conflict, take criticism, and solve problems
- Knowledge of basic administration skills and tasks such as scheduling and filing
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cocktail Server
Redwood Room
11.2015 - 04.2020
- Customer service for high end private parties
- Full bottle service
- demonstrated high levels of social etiquette for huge weekly events.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Skills
- Customer service
- Strong work ethic
- Punctuality
- Cash handling
- Cleanliness standards
- Safe food handling
- Team collaboration
- Guest engagement/ satisfaction
Timeline
Server
Amano
11.2022 - 02.2025
Server
Horsefeather
01.2021 - 08.2023
Server
Hilton, Cityscape
01.2017 - 03.2025
Cocktail Server
Redwood Room
11.2015 - 04.2020
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