Summary
Overview
Work History
Education
Skills
Accomplishments
My hobbies!
References
Timeline
Generic

Hailey Leither

San Antonio,TX

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am Devoted to finding the best solution and fit for the guests i encounter. I am Dedicated student interested in applying excellent communication and interpersonal skills to a customer service role. Experienced in building customer relationships and problem solving.

Overview

7
7
years of professional experience

Work History

Sales Associate

Living Spaces
Cibolo, TX
04.2022 - Current
  • Demonstrated product features and benefits for customers' needs.
  • Learned and utilized Floor Planner Program to help aid guest in picking the correct furniture for their space and needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Trained new team members in the upholstery departments specialties, stock procedures and POS systems, and customer services.
  • Increased purchase amounts by cross-selling with similar products.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Described merchandise and explained use, operation and care.

Server

Green Vegetarian Cuisine
San Antonio, TX
10.2021 - 03.2022
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.

Head Hostess

The Magic Time Machine
San Antonio, TX
07.2017 - 07.2021
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered Phone calls aiding customers in questions and booking reservations.

Education

Marketing

Northeast Lakeview College
Universal City, TX

Skills

  • POS System Operation
  • Problem-Solving Skills
  • Customer Needs Assessment
  • Business Development
  • Product Sales
  • Order Processing
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Service
  • Service-Oriented
  • Multi-Tasking Strength
  • Reliable and Punctual
  • Relationship Selling
  • Sales Strategies
  • Relationship Building
  • Merchandising Knowledge
  • Positive and Professional
  • Listening Skills
  • Building Rapport
  • Guest Relations
  • Excellent Communication Skills
  • Outgoing Personality

Accomplishments

  • I Have traveled out of state for living spaces to help open new stores. I was apart of their training team that got sent to help set the new stores up for success. I was in charge of training the staff on customer service skills, building relationships with guests, multitasking, and using POS and design floor planning systems used by living spaces. While i was on this training team, i was evaluated by management for my leadership skills and the success of my trainees. I went on a total of 3 of these trips.

My hobbies!

My Hobbies include writing and singing songs of my own creation, as well as writing poetry! I am a highly creative, upbeat person who can easily think outside of the box and build relationships with others.

References

References available upon request.

Timeline

Sales Associate

Living Spaces
04.2022 - Current

Server

Green Vegetarian Cuisine
10.2021 - 03.2022

Head Hostess

The Magic Time Machine
07.2017 - 07.2021

Marketing

Northeast Lakeview College

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Hailey Leither