Hailey Lenwell
Panama City,FL
Summary
Dynamic and detail-oriented state-licensed cosmetologist with a proven track record at JCPenney Salon, excelling in client consultations and hair care education. Skilled in relationship building and team leadership, I effectively enhanced client satisfaction and operational efficiency, ensuring a positive salon experience. Quick learner dedicated to continuous improvement and service excellence.
Overview
7
7
years of professional experience
Work History
Hairstylist
JCPenney Salon
Panama City, FL
02.2023 - Current
- Consulted with clients to determine desired hairstyles and treatment options.
- Performed hair cutting, coloring, and styling services to meet client expectations.
- Maintained cleanliness and organization of workstations and salon environment.
- Assisted in inventory management of salon products and tools.
- Educated clients on hair care techniques and product usage for optimal results.
Hotel Front Desk Clerk
Quality Inn Hotel
Panama City, FL
09.2022 - 02.2023
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure process.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Maintained accurate records of room availability and reservations using property management system.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
Team Leader
Dunkin' Donuts
Panama City, FL
02.2021 - 01.2023
- Led team in delivering exceptional customer service and maintaining store standards.
- Trained and mentored new employees to ensure operational efficiency and adherence to company policies.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Member
Whitehouse Skating Rink
Whitehouse, TX
04.2019 - 09.2019
- Collaborated with team to maintain cleanliness and safety standards throughout skating rink.
- Assisted in organizing and facilitating skating events, ensuring smooth operations and customer satisfaction.
- Monitored equipment functionality, performing routine checks and reporting maintenance needs promptly.
- Trained new staff on operational procedures, promoting adherence to safety protocols and service excellence.
Education
Tom P. Haney Technical College
Panama City, FL05.2023
Skills
- Quick learner
- Detail-orientated
- Relationship building and management
- State licensed cosmetologist
- Social media promotion
- Team leadership
- Conflict resolution skills
Languages
American Sign Language
Elementary
Timeline
Hairstylist
JCPenney Salon
02.2023 - Current
Hotel Front Desk Clerk
Quality Inn Hotel
09.2022 - 02.2023
Team Leader
Dunkin' Donuts
02.2021 - 01.2023
Team Member
Whitehouse Skating Rink
04.2019 - 09.2019
Tom P. Haney Technical College