Hailey Lyman
Marysville,WA
Summary
Dynamic Sales Associate with proven expertise in customer service and relationship building honed at Vision Quest and Target. Skilled in merchandising and problem-solving, consistently enhancing customer satisfaction and loyalty. Excels in teamwork and multitasking, driving sales through effective communication and a professional demeanor.
Overview
3
3
years of professional experience
Work History
Sales Associate
Vision Quest Bookstore
06.2022 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Target
05.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Cascade Senior High School
Everett, WA06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Relationship Building
- Goal-Oriented
- Store Opening and Closing
- Merchandising knowledge
- Professional Demeanor
Timeline
Sales Associate
Vision Quest Bookstore
06.2022 - Current
Sales Associate
Target
05.2021 - 05.2022
High School Diploma -
Cascade Senior High School
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