hailey macdonald
Temple,TX
Summary
With a proven track record at Texas Roadhouse Steakhouse, I excel in customer service and time management, adeptly handling multitasking and fostering positive dining experiences. My role as a Cashier Team Lead at Slim Chickens honed my leadership and problem-solving skills, significantly enhancing team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Texas Roadhouse Steakhouse
10.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier Team Lead
Slim Chickens
09.2022 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Natural Bridge Wild Life Ranch
03.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Tour Guide
Natural Bridge Caverns
04.2022 - 08.2022
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Davenport High School
San Antonio, TX05.2024
Skills
- Customer service expertise
- Interactive communication skills
- Organizational skills
- Excellent time management
Timeline
Hostess
Texas Roadhouse Steakhouse
10.2023 - 08.2024
Cashier Team Lead
Slim Chickens
09.2022 - 10.2023
Tour Guide
Natural Bridge Caverns
04.2022 - 08.2022
Cashier
Natural Bridge Wild Life Ranch
03.2021 - 08.2021
Davenport High School
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