Hailey Mallmann
Milwaukee,WI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
The Shanty
02.2023 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Timmothy O' Tooles
04.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Hostess
The Lake House
01.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Engineering
Marquette University
Milwaukee, WI2026
Skills
- Transactions and Cash Handling
- Food Safety Oversight
- Server Training
- Special Requests and Substitutions
- Age Verification
- Conflict and Complaint Resolution
- Natural Leadership
- Warm and Friendly
Timeline
Server
The Shanty
02.2023 - Current
Server
Timmothy O' Tooles
04.2021 - Current
Server/Hostess
The Lake House
01.2019 - 08.2021
No Degree - Engineering
Marquette University
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