Hailey Miller
Lebanon,VA
Summary
Dedicated psychology student with a strong understanding of human behavior, seeking an entry-level opportunity to translate academic knowledge into practical experience. Proactive learner with excellent communication and emotional intelligence skills, passionate about contributing to individuals holistic well-being and ambitious to learn from experienced professionals within the field.
Overview
7
7
years of professional experience
Work History
Server
JJs Restaurant & Sports Bar
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Foreman
Osmose Utilities Services Inc
10.2019 - 06.2023
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
Senior Traffic Control Engineer
Area Wide Protective Inc.
09.2016 - 10.2019
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Developed comprehensive project plans to ensure timely completion within budget constraints.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Member of Safety Committee.
Education
Bachelors - Psychology
Southern New Hampshire University
Lebanon, VA11.2026
Certification - Equine Science
Western Suffolk BOCES
Melville, NY06.2010
High School Diploma -
Harborfields High School
Greenlawn, NY06.2010
Skills
- Analytical Thinking
- Research abilities
- Incident Response
- Emotional Intelligence
- Career Connections
- Conflict resolution
- Multicultural competence
- Interpersonal communication
Volunteer Work
VOLUNTEER| Counselor/ Stable hand| Sweet Hills Riding Facility | 2006-2010
- Camp counselor for boy and girl scouts. – Provided quality equine education for children. – Ensured safety for children around horses and all activities. - Assisted with a troubled youth program held at the stable.
VOLUNTEER| Counselor/Stable hand | HorseAbility | 2002-2008
-Therapeutic horseback riding programs for children and adults with learning, developmental disabilities and special needs. – Assisted with all forms of therapeutic programs offered at the facility, engaging participants in physical therapy, occupational therapy, and speech language pathology sessions. – Also assisted with other camp and school programs such as basic riding lessons, boy/ girl scouts, and summer camp.
Timeline
Server
JJs Restaurant & Sports Bar
07.2023 - Current
Foreman
Osmose Utilities Services Inc
10.2019 - 06.2023
Senior Traffic Control Engineer
Area Wide Protective Inc.
09.2016 - 10.2019
Bachelors - Psychology
Southern New Hampshire University
Certification - Equine Science
Western Suffolk BOCES
High School Diploma -
Harborfields High School
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