Hailey Monroy
Houston,TX
Summary
Dedicated and dependable bilingual professional with experience in management and team leadership. Strong communicator with the ability to stay organized, multitask, and adapt in fast-paced environments. Committed to creating a positive work environment while maintaining high standards of service and productivity.
Overview
7
7
years of professional experience
Work History
Medical Office Manager
Greenway Chiropractic
04.2022 - Current
- Supervise daily office operations to ensure efficient patient flow and office management.
- Answer high-volume phone calls, schedule appointments and address patients questions professionally
- Handle medical billing, claims processing, and payment collection
- Communicate with insurance companies regarding claim status and coverage
- Maintain accurate electronic and paper patient records while ensuring confidentiality
- Manage staff schedules and coordinate team responsibilities
Store Manager
Kolache Shoppe
07.2019 - Current
- Provide excellent customer service and resolve customer concerns
- Supervise employees, delegate tasks, and maintain a productive team environment
- Manage cash registers and sales reports
- Answer customer phone calls and assist with catering coordinations
- Complete administrative tasks such as keeping food costs and inventory records
Education
High School Diploma -
Northbrook High School
Houston, TX05.2021
Medical Certificate - Certified Medical Assistant
The College of Healthcare Professions
Houston, TX05.2025
Skills
- Customer and patient service
- Problem-solving and conflict resolution
- Team leadership and staff supervision
- Strong communication and interpersonal skills
- Microsoft Office
- Time Management
- Spanish Interpreting
- Training and onboarding new employees
Languages
English
Spanish
Timeline
Medical Office Manager
Greenway Chiropractic
04.2022 - Current
Store Manager
Kolache Shoppe
07.2019 - Current
High School Diploma -
Northbrook High School
Medical Certificate - Certified Medical Assistant
The College of Healthcare Professions