Hailey Moore
Commerce,Texas
Summary
Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.
Overview
5
5
years of professional experience
Work History
Utility Clerk
City Of Fate
Fate, TX
03.2020 - Current
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Produced letters, spreadsheets and reports for utility management and council members.
- Prepared and processed service forms to start and stop utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Investigated accounts in negative standing and transferred account holder information to collections department.
- Answered phones, faxes and emails regarding official city utility services.
Receptionist
Cactus Saddlery
Greenville, Texas
08.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Education
Associate of Applied Science - Liberal Arts And General Studies
SNHU
ONLINE05.2023
Skills
- Administrative Support
- Payment Processing
- Customer Service
- Mail Processing
- Record Sorting and Filing
- Investigating Variances
- Billing and Invoicing
- Meter Reading
- Invoice Documentation Management
- Microsoft Office Software
- Incode 10 Billing Software
- Account and Ledger Reconciliations
Timeline
Utility Clerk
City Of Fate
03.2020 - Current
Receptionist
Cactus Saddlery
08.2017 - 03.2020
Associate of Applied Science - Liberal Arts And General Studies
SNHU
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