Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Hailey Mort

Banquet Captain
LINCOLN,RI

Summary

Hard-working, high energy Banquet Server with passion for customer satisfaction. I've spent 12 years in the banquet industry. I would say my attention to detail and my bubbly personality are my strong qualities.

I'm always looking to surpass expectations and achieve excellence. I enjoy providing positive customer experiences through energetic interpersonal communication. I'm a team player who works well with staff and supervisors to satisfy customers. I'm a quick learner, and I always look for more opportunities to learn and grow in my career.

Overview

12
12
years of professional experience

Work History

Banquet Captain

Renaissance Hotel
03.2023 - Current
  • Reading the EO for the event(s) of the day, Setting up, Maintaining, and breaking down buffet tables, coffee breaks and dining tables.
  • Taking food orders from guest and learning any dietary restrictions so the kitchen can be prepared for any special meals.
  • Enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Banquet Server/Bridal Attendant

Newport Marriott
06.2017 - 03.2023
  • Reading the EO for the event(s) of the day, Setting up, Maintaining, and breaking down buffet tables, coffee breaks and dining tables.
  • Assisting guests with any requests or concerns they have.
  • Taking food orders from guest and learning any dietary restrictions so the kitchen can be prepared for any special meals.
  • As the Bridal Attendant, I work directly with the wedding coordinator during the Tastings, Rehearsal dinners,(If they have one booked with us) up to the Wedding day.
  • During the day/night of the wedding, My duties require setting up any personal items the bride and groom brought (Champagne glasses, Cake knife, Pictures, Etc...) Also packing all items up at the end of the night.
  • During the cocktail hour, if they have a holding room, I set up the room with food and beverage items and assist the Bride & Groom with anything they need.
  • During dinner, I communicate with my banquet team on when to serve and clear based on the timeline.

Banquet Server

Marriott
07.2013 - 10.2017
  • Arranged table settings, buffets, coffee breaks, etc... according to EO for that event.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

G.E.D (Through CCRI Transfer Program) -

Davies Career And Technical High School, 50 Jenckes Hill Road, Lincoln RI 02865
12.2012

Did Not Complete - Medical Billing And Coding

CCRI, 400 East Ave, Warwick, RI 02886
12.2017

Skills

  • Great Communication
  • Food Handling Standards
  • Special Requests
  • Maintaining Clean Work Areas
  • Timely Food Delivery
  • Team Player
  • Warm and Friendly
  • Time Management
  • Event Setup
  • Greeting and Seating Guests
  • Safe Work Practices
  • Prioritizing Tasks
  • Banquet Coordination

Additional Information

Currently TIPS certified

Timeline

Banquet Captain - Renaissance Hotel
03.2023 - Current
Banquet Server/Bridal Attendant - Newport Marriott
06.2017 - 03.2023
Banquet Server - Marriott
07.2013 - 10.2017
Davies Career And Technical High School - G.E.D (Through CCRI Transfer Program),
CCRI - Did Not Complete, Medical Billing And Coding

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Hailey MortBanquet Captain