Hailey Nichols
Caledonia,MI
Summary
Results-focused employee who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in communication and customer service.
Overview
6
6
years of professional experience
Work History
Cashier
EB Coffee & Pub
05.2018 - Current
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Concession Server
Cal-Plex
04.2022 - 08.2023
- Utilized cash handling skills to process transactions quickly and accurately while maintaining appropriate levels of change for customer convenience.
- Maximized sales by upselling menu items and promoting special offers to patrons.
- Assisted in setting up and breaking down concession stands before and after events, ensuring a clean, organized workspace for efficient service delivery during peak hours.
- Adhered to company dress code and grooming standards at all times, representing a professional image that aligned with brand expectations.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced concession environment.
- Ensured compliance with local health department regulations through regular cleaning tasks and adherence to food safety guidelines.
- Maintained a clean and organized work station, ensuring optimal food safety standards and an appealing environment for customers.
- Provided exceptional customer service by greeting guests warmly upon arrival at the concession stand and answering any questions regarding menu options or pricing details.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
Education
High School Diploma -
Caledonia High School
Caledonia, MI05.2027
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Order Taking
Timeline
Concession Server
Cal-Plex
04.2022 - 08.2023
Cashier
EB Coffee & Pub
05.2018 - Current
High School Diploma -
Caledonia High School
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