Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Nichols

Caledonia,MI

Summary

Results-focused employee who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in communication and customer service.

Overview

6
6
years of professional experience

Work History

Cashier

EB Coffee & Pub
05.2018 - Current
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Concession Server

Cal-Plex
04.2022 - 08.2023
  • Utilized cash handling skills to process transactions quickly and accurately while maintaining appropriate levels of change for customer convenience.
  • Maximized sales by upselling menu items and promoting special offers to patrons.
  • Assisted in setting up and breaking down concession stands before and after events, ensuring a clean, organized workspace for efficient service delivery during peak hours.
  • Adhered to company dress code and grooming standards at all times, representing a professional image that aligned with brand expectations.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced concession environment.
  • Ensured compliance with local health department regulations through regular cleaning tasks and adherence to food safety guidelines.
  • Maintained a clean and organized work station, ensuring optimal food safety standards and an appealing environment for customers.
  • Provided exceptional customer service by greeting guests warmly upon arrival at the concession stand and answering any questions regarding menu options or pricing details.
  • Used cash register to tender change and process cash and credit card payments.
  • Maintained clean, organized workspace according to operational standards.

Education

High School Diploma -

Caledonia High School
Caledonia, MI
05.2027

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Order Taking

Timeline

Concession Server

Cal-Plex
04.2022 - 08.2023

Cashier

EB Coffee & Pub
05.2018 - Current

High School Diploma -

Caledonia High School

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Hailey Nichols