Hailey Peña Garcia
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Haru Head Spa
San Diego, California
06.2024 - 04.2026
- Greeted clients warmly and directed them to appropriate services.
- Answered phone calls and responded to inquiries about spa services and treatments.
- Managed appointment schedules using Meevo software for efficient service delivery.
- Processed payments and handled transactions with accuracy and professionalism.
- Assisted therapists by preparing treatment rooms with necessary supplies and equipment.
- Cleaned and sanitized all stations after every service.
- Managed daily laundry operations for spa services by washing, drying, and folding linens and uniforms.
- Performed data entry into computer systems to maintain accurate records of customer information.
Sales Associate
Elite SD
San Diego, CA
12.2022 - 02.2024
- Assisted customers in selecting products that met their needs.
- Handled customer inquiries and resolved issues effectively and promptly.
- Assisted customers in finding products, addressing inquiries, and providing tailored product recommendations.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Upsold relevant items by identifying customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended daily team meetings to review performance goals and objectives.
Assistant Store Manager
Jersey Mike's Subs
Goose Creek, South Carolina
01.2021 - 08.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated inventory management and stock replenishment to ensure product availability.
- Trained new employees on customer service and food safety standards.
- Implemented store promotions and merchandising plans effectively.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised team and delivered ongoing training to boost customer satisfaction and service quality.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Store Manager
Old glory smoke shop
Lake Elsinore, California
08.2018 - 11.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented promotional displays that increased product visibility and drove customer engagement.
- Developed staff training programs that ensured compliance with safety standards and improved operational readiness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Cultivated relationships with suppliers to secure favorable pricing and enhance inventory management.
Education
Temescal Canyon
Lake Elsinore, CaliforniaSkills
- Appointment scheduling
- Customer service
- Payment processing
- Data entry
- Document management
- Inventory management
- Client communication
- Confidential information handling
- Attention to detail
- Task prioritization
- Staff training
- Effective communication
Timeline
Front Desk Receptionist
Haru Head Spa
06.2024 - 04.2026
Sales Associate
Elite SD
12.2022 - 02.2024
Assistant Store Manager
Jersey Mike's Subs
01.2021 - 08.2022
Store Manager
Old glory smoke shop
08.2018 - 11.2020
Temescal Canyon