Hailey Quinn
Green Bay
Summary
Compassionate Behavioral Health Technician with proven crisis handling and conflict de-escalation skills at ThedaCare Regional Medical Center. Successfully implemented safety protocols and educated patients on coping strategies, enhancing their independence and wellbeing. Proficient at documentation and fostering therapeutic relationships, ensuring high-quality patient care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
ThedaCare Regional Medical Center
Neenah, WI
08.2025 - Current
- Assisted patients with daily living activities to promote independence and wellbeing.
- Monitored patient behavior and reported changes to healthcare team for timely intervention.
- Educated patients on coping strategies and resources available for mental health support.
- Implemented safety protocols to maintain secure environments for both patients and staff.
- Provided emotional support to patients, fostering a therapeutic relationship and trust.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Searched resident belongings prior to and during stays.
Certified Nursing Assistant
Grape Tree Medical Staffing, LLC
Milford, IA
07.2023 - 08.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained cleanliness and hygiene standards in patient care areas.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Betterway Healthcare Consulting, LLC
Milwaukee, WI
06.2022 - 05.2023
- Implemented strategies to improve patient mobility and reduce fall risks.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Bellin Health
Green Bay, WI
04.2021 - 06.2022
- Documented patient progress accurately in electronic health records systems.
- Advocated for patients' needs, fostering effective communication between families and healthcare providers.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Psychology W/ Human Resource Management
University of Wisconsin, Green Bay
Green Bay, WI05-2025
High School Diploma -
Pulaski High School
Pulaski, WI06-2021
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Crisis handling
- ADL support
- Time management
- Team collaboration
- Empathy and compassion
Certification
- CNA - Certified Nurse Assistant
- Healthcare Customer Service Representative Training - 2021
Timeline
Behavioral Health Technician
ThedaCare Regional Medical Center
08.2025 - Current
Certified Nursing Assistant
Grape Tree Medical Staffing, LLC
07.2023 - 08.2025
Certified Nursing Assistant
Betterway Healthcare Consulting, LLC
06.2022 - 05.2023
Certified Nursing Assistant
Bellin Health
04.2021 - 06.2022
Bachelor of Science - Psychology W/ Human Resource Management
University of Wisconsin, Green Bay
High School Diploma -
Pulaski High School