Dynamic professional with a strong work ethic in customer service. Known for effective time management and situational awareness, contributing to a collaborative team environment while enhancing guest relations and operational efficiency.
Overview
12
12
years of professional experience
Work History
Server
Captain Crab
Stockton, California
11.2021 - Current
Maintained cleanliness and organization of dining area.
Handled customer inquiries and resolved issues with professionalism.
Provided excellent customer service to ensure satisfaction.
Handled money transactions accurately while following company procedures.
Performed with efficiency in a high paced- environment.
Assisted in training new servers.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Stocked service areas with supplies during slow periods.
Operated POS terminals to input orders and split bills.
Server
BJ's Restaurant & Brewhouse
Stockton, California
04.2016 - 10.2020
Arrived with punctuality and eagerness.
Maintained efficient, high-paced rhythm to fulfill daily responsibilities.
Addressed guest inquiries and complaints promptly and professionally.
Greeted guests with the utmost respect and care.
Gained experience in managing multiple tasks effectively while under pressure.
Air Traffic Controller
SkyZone
Stockton, California
08.2014 - 04.2016
Maintained breaks between employees.
Led a fitness class tailored for individuals with special needs.
Performed medical assistance when needed.
Maintained a professional connection between guests.
Enforced the safety codes when needed in a professional manner.