Hailey Shipaila

Oversaw daily restaurant operations and provided hands-on leadership in a fast-paced, high-volume dining environment with multiple levels. Manage front-of-house operations independently while maintaining exceptional guest service, supporting staff, and ensuring accurate financial and operational procedures.

• Lead restaurant operations independently during shifts, managing large groups of guests and multiple priorities simultaneously.
• Monitor and maintain guest satisfaction by addressing concerns, resolving issues, and creating a positive dining experience.
• Manage large parties and high-volume service while maintaining professionalism, organization, and attention to detail.
• Counted and balanced cash drawers daily to ensure accurate cash-handling procedures. by counting, balancing, and ensuring adherence to accurate cash-handling procedures.
• Coordinate food service and expedite orders to ensure timely, accurate, and organized service between the kitchen and front of house.
• Performed multiple front-of-house roles, including serving tables and bartending.
• Communicated with kitchen and service staff to maintain smooth operations and ensure timely ticket flow.
• Communicate effectively with kitchen and service staff to maintain smooth restaurant operations and timely ticket flow.
• Support team members during busy shifts and lead by example in customer service, food and beverage service, and restaurant operations.
• Perform multiple front-of-house roles as needed, including serving tables and bartending.
• Maintain a clean, organized, and service-ready restaurant while adhering to company standards and procedures.

• Delivered high-end dining service in slower-paced, upscale restaurant environment, enhancing guest experience through attentive service. Demonstrated detailed menu knowledge, including whiskey pairings and specials, ensuring guests received tailored recommendations. Managed multiple tables, addressing guest requests and concerns, collaborating with kitchen and bar staff to ensure timely service. Maintained cleanliness, adhered to fine dining service standards, and contributed to a welcoming and polished atmosphere.
• Delivered exceptional service in high-pressure environments, ensuring guest satisfaction and loyalty.
• Collaborated with kitchen staff to synchronize meal preparation and delivery timelines.
• Trained new staff on menu items, service protocols, and customer engagement strategies.

• Expedited food for dine-in and take-out guests, ensuring timely and accurate order delivery to enhance guest satisfaction.
• Monitored ticket times and dish garnishing to maintain quality standards, contributing to consistent dining experience.
• Maintained knowledge of correct ticket times and proper dish garnishing to uphold quality standards.
• Collaborated with kitchen and front-of-house staff to streamline service processes, improving overall guest satisfaction.

• Delivered exceptional customer service by maintaining a friendly and efficient atmosphere to enhance the overall guest experience.
• Developed in-depth knowledge of food and beverage offerings, ensuring accurate order entry and prompt service to enhance guest satisfaction.
• Attended a short bar class to enhance knowledge of cocktail preparation, acquiring expertise in liquor pairings and understanding specific liquors used in cocktails to elevate drink service.
• Delivered exceptional customer service by maintaining a friendly and efficient atmosphere to enhance the overall guest experience.

• Led and supervised teams of 2-8 employees per shift, ensuring efficiency and smooth restaurant operations.
• Delegated tasks, including cleaning duties and service responsibilities, to maintain well-organized work environment.
• Delivered food accurately and promptly, prioritizing guest satisfaction and quality service.
• Led and coached team members, fostering collaborative and productive team dynamic.

• Coordinated with front-of-house staff to ensure timely seating and exceptional service during peak hours.
• Bussed tables and rolled silverware to uphold a clean and inviting dining atmosphere.
• Communicated wait times to guests, setting clear expectations for positive experiences.
• Coordinated with front-of-house staff for timely seating and delivery of exceptional service during peak hours.

• Supported photographers in organizing and directing sessions to create a seamless and professional experience for clients.
• Utilized proper lighting techniques and camera positioning to enhance image quality.
• Applied effective posing strategies for individuals and large groups, ensuring aesthetic composition and streamlined workflow.
• Coordinated with photographers to organize and direct sessions, contributing to a seamless and professional client experience.

• Engaged with customers, managing phone calls and taking orders with precision to enhance customer satisfaction.
• Assisted in food preparation, applying kitchen skills to uphold quality standards and improve meal consistency.
• Developed kitchen skills, assisting in food preparation and ensuring quality standards were met.
• Collaborated with team members to maintain cleanliness and organization in high-pressure environments, contributing to efficient service.