Hailey Stokes
San Diego,CA
Summary
Coming for a small town in Vermont, I am eagar to opportunities to immerse myself in the business realm. I excel in delivering outstanding customer service, creating an inviting atmosphere, and adeptly juggling multiple tasks. My business education has laid a solid foundation in key principles, complemented by communication and interpersonal skills. I love working under pressure and I can easily blend into diverse teams, offering new ideals and gaining knowledge from those around me. I am keenly aware of the importance of forging meaningful connections in the professional world and this internship is a gateway for me to expand my network, gather hands-on experiences, and evolve my personal and professional growth.
Overview
3
3
years of professional experience
Work History
Server, FOH Leader & Trainer
Basin Harbor Club
05.2020 - 08.2023
- Served large parties and reunions up to 80+ at a time
- Trained more than 15 new staff members at various FOH locations around the property
- Learned and taught numerous POS systems for hosting and serving, as well as all safety and sanitation protocols, and ensured 100% satisfaction to establish strong relations with all guests
- Seated up to 250 guests while answering phone calls, attending to takeout orders, and assisting guests with any and all needs
Restaurant Head Hostess
Vermont National Country Club
02.2022 - 06.2022
- Took reservations, to-go orders, organized seating charts, answered all phone calls and took payments for over 200 guests
- Resolved guest and employee concerns to maintain satisfaction and workforce effectiveness
- Helped organize and assist with monthly member and guest events and tournaments
Education
Bachelor of Science - General Business
San Diego State University
05.2026
High School Diploma -
Champlain Valley Union High School
05.2022
Skills
- Performance improvement
- Effective leader
- Relationship building
- Effective multi-tasker
Coursework
- Financial Accounting
- Managerial Accounting
- Macro Economics (Macro)
- Micro Economics (Micro)
- Legal Environment of Business
- Principles of Information Systems
- Business Communications
- Calculus for Business Analysis
- Elementary Statistics for Business
Technical Skills
- Microsoft Excel
- Microsoft Word
- Adobe Express
- Canvas
- Google Slides
- Google Docs
- Google Sheets
Timeline
Restaurant Head Hostess
Vermont National Country Club
02.2022 - 06.2022
Server, FOH Leader & Trainer
Basin Harbor Club
05.2020 - 08.2023
Bachelor of Science - General Business
San Diego State University
High School Diploma -
Champlain Valley Union High School
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