Hailey Summers
Lake Elsinore,CA
Summary
Proven ability to enhance customer satisfaction and streamline guest seating, as demonstrated at Mastros. Skilled in multitasking and maintaining a calm demeanor in high-pressure situations, showcasing strong customer service and active learning skills. Achieved efficient handling of reservations and inquiries, contributing to a positive and welcoming environment for guests. Also ServSafe certified.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mastros
09.2017 - 12.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
Fleming's Prime Steakhouse & Wine Bar
04.2017 - 08.2017
Barista
Juice Crafters
01.2016 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Restaurant Hostess
Fleming's Prime Steakhouse & Wine Bar
11.2016 - 02.2017
Education
No Degree - General Ed
Fullerton College
Fullerton, CANo Degree - General Ed
Butte College
Oroville, CAHigh School Diploma -
Esperanza High School
Placentia, CA06.2011
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
Timeline
Restaurant Hostess
Mastros
09.2017 - 12.2017
Restaurant Hostess
Fleming's Prime Steakhouse & Wine Bar
04.2017 - 08.2017
Restaurant Hostess
Fleming's Prime Steakhouse & Wine Bar
11.2016 - 02.2017
Barista
Juice Crafters
01.2016 - 03.2017
No Degree - General Ed
Fullerton College
No Degree - General Ed
Butte College
High School Diploma -
Esperanza High School
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