Hailey Terranova
Coventry,RI
Summary
Dedicated and compassionate Psychology major with a minor in Human Development at the University of Rhode Island, aspiring to become a social worker or school psychologist. Seeking an internship or volunteer opportunity to gain hands-on experience in mental health and development. Certified in CPR and First Aid, with strong interpersonal, communication, and organizational skills to support well-being in diverse populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
02.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of 100+ persons entering and exiting facility daily to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Military Police
United States Army National Guard
07.2021 - Current
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
- Maintained 100% accountability of assigned equipment worth more than $100,000
Sales Associate
Dicks Sporting Goods
08.2021 - 02.2023
- Managed 500+ returns, exchanges and refunds in accordance with store policy.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Camp Counselor
Coventry Parks and Recreation
05.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of 20+ children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Court Monitor
Launch Trampoline Park
10.2019 - 06.2021
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked effectively in fast-paced environments providing the safety of 150+ children at one given time.
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RI08-2025
High School Diploma -
Coventry High School
Coventry06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Patience and empathy
- Compassionate communication
- Attention to detail
- Coachability and willingness to learn
Accomplishments
- Army Service Ribbon
- National Defense Service Medal
Certification
- First Aid Certification - American Red Cross.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Limited Working
Work Preference
Work Location
RemoteTimeline
Security Professional
Allied Universal
02.2023 - Current
Sales Associate
Dicks Sporting Goods
08.2021 - 02.2023
Military Police
United States Army National Guard
07.2021 - Current
Camp Counselor
Coventry Parks and Recreation
05.2021 - 08.2021
Court Monitor
Launch Trampoline Park
10.2019 - 06.2021
Bachelor of Arts - Psychology
University of Rhode Island
High School Diploma -
Coventry High School
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