Hailey Vadi
Kissimmee,FL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Gaylord Palms Resort & Convention Center
Kissimmee, Florida
11.2024 - 01.2025
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained a clean and organized reception area to uphold company image.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Updated customer information in databases regularly to ensure accuracy of records.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors warmly and directed them to correct personnel or office.
- Drafted professional business documents, spreadsheets, and correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
Lifeguard
City of Kissimmee
Kissimmee, Florida
06.2024 - 08.2024
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Filled out incident and accident reports and submitted to supervisor.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Enforced all safety regulations and posted rules for patrons.
- Contacted medical authorities immediately in events of serious injury.
- Watched over swimmers to respond quickly to distress situations.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Responded quickly to medical emergencies in the pool area.
- Recognized swimmers in need of assistance and acted quickly.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Performed emergency rescues when necessary.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Prepared detailed incident reports following accidents or other incidents.
- Adhered strictly to emergency action plans.
- Monitored swimmers to ensure safety in the pool area.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Used training and medical supplies to examine injured people and administer first aid.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Swim Instructor
City of kissimmee
06.2024 - 08.2024
- Collaborated with parents and guardians to address concerns and outline student progress.
- Built and established lasting relationships using encouragement and personal support.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Engaged in continuous professional development to stay current with industry standards and certifications.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Treated minor injuries and administered first aid.
- Set up equipment and weights for use by class participants.
- Enforced safety rules and procedures to minimize injuries.
- Implemented behavior management techniques to maintain discipline and a positive learning environment.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Monitored class participants for appropriate techniques to prevent injuries.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Recommended modifications of exercises to help participants avoid injuries.
- Demonstrated proper breathing techniques and meditation exercises.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
Customer Service Representative
Ice Skate 4 Fun
Kissimmee, Florida
11.2023 - 01.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Camp Counselor
City of kissimmee
Kissimmee, Florida
06.2023 - 08.2023
- Led educational workshops on environmental conservation, fostering a sense of responsibility and awareness among campers.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Oversaw daily operations of assigned cabin groups, ensuring adherence to schedules and camp rules.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Implemented behavior management techniques, fostering a respectful and positive environment.
- Conducted pre-camp orientation sessions for new campers and parents.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Conducted pre-camp and post-camp evaluations, gathering feedback to improve future camp sessions.
- Welcomed participants and directed to assigned areas.
- Assisted in the planning and execution of special events, such as talent shows and campfires, enhancing the camp experience.
- Trained and mentored new camp counselors, sharing best practices and ensuring consistent quality of camper experiences.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Documented individual progress toward meeting treatment goals.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Managed inventory and maintenance of camp equipment and supplies, ensuring resources were available and in good condition.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Improved camper experience with list of flash-fun ideas.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
- Conferred with management to discuss and resolve participant complaints.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Coordinated outdoor adventures, including hiking, canoeing, and ropes courses, emphasizing team building and personal growth.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Supervised and coordinated work activities of personnel.
- Developed individualized behavior management plans for campers with special needs.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
Customer Service Representative
WAXIE
Kissimmee, Florida
03.2021 - 10.2021
- Surpassed sales goals through implementation of successful marketing strategies.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Peace of Heaven Christian Academy
Kissimmee, Florida06-2022
Skills
Have professional experience answering usiness phone calls inputting data in the computer making reservations inputting credit card details Talking to customers and directing them and answering questions delegate issues that might arise
Timeline
Front Desk Receptionist
Gaylord Palms Resort & Convention Center
11.2024 - 01.2025
Lifeguard
City of Kissimmee
06.2024 - 08.2024
Swim Instructor
City of kissimmee
06.2024 - 08.2024
Customer Service Representative
Ice Skate 4 Fun
11.2023 - 01.2024
Camp Counselor
City of kissimmee
06.2023 - 08.2023
Customer Service Representative
WAXIE
03.2021 - 10.2021
High School Diploma -
Peace of Heaven Christian Academy