Hailey Wheeler
Kansas City,MO
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills, enabling the delivery of exceptional customer service.
Overview
17
17
years of professional experience
Work History
Market Manager
Randstad Staffing
2020.12 - Current
- Implement Randstad Staffing Solutions to clients and candidates by managing/selling business relationships
- Promoted from Staffing Manager to Senior Staffing Manager, to Assistant Market Manager, to Market Manager
- Networked in market to build partnerships and connections with prospects
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Directed sales support staff in administrative tasks to help sales reps close deals
- Managed payroll, time keeping, and attendance for up to 300 talent working on client sites
- Maximized customer satisfaction by effectively coordinating service delivery for 20+ clients across assigned territory.
Recruiter
Randstad Staffing
2020.09 - 2020.12
- Operated and maintained applicant tracking and candidate management systems
- Collaborated with hiring managers to understand job requirements and expectations
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Developed and implemented plans to improve recruitment process generating 25 candidate interviews and 15 placements per week
- Utilized several different vendor management systems
- Accelerated client growth by maximizing number of hires for job orders
Assistant Manager
QuikTrip
2018.11 - 2019.04
- Managed and developed store clerks to meet company expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Established working relationships with vendors
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Supervised day-to-day operations to meet performance, quality and service expectations
Order Processor
Hallmark Distribution Center
2017.06 - 2018.11
- Processed customer orders in line with established policies and procedures
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Monitored and tracked inventory to achieve prompt order fulfillment
- Received and followed pick sheets to gather merchandise for customer orders
- Operated on production point system fulfilling requirement of 480 points per shift
Clerk
QuikTrip
2007.05 - 2017.06
- Created daily operations plan of store tasks, and then implemented
- Received shipments from vendors and processed invoices
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Education
High School Diploma -
Liberty High School
Liberty, MO05.2009
Skills
- Performance reporting
- Lead prospecting
- Pricing strategy
- Sales operations
- Client Relations
- New Hire Onboarding
- Territory Management
- Account Management
Timeline
Market Manager
Randstad Staffing
2020.12 - Current
Recruiter
Randstad Staffing
2020.09 - 2020.12
Assistant Manager
QuikTrip
2018.11 - 2019.04
Order Processor
Hallmark Distribution Center
2017.06 - 2018.11
Clerk
QuikTrip
2007.05 - 2017.06
High School Diploma -
Liberty High School
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