Hailey Zavala
Joliet,IL
Summary
Professional and positive customer service with experience at Walmart, excelling in high-pressure environments. Bilingual in Spanish and English, I effectively resolve customer concerns while maintaining composure. Recognized for training new cashiers, enhancing team efficiency, and ensuring customer satisfaction through strong communication and organizational skills. Fast learner committed to continuous improvement.
Available to work Monday through Friday.
Overview
1
1
year of professional experience
Work History
Customer Service/ Cashier
Walmart
Joliet, IL
12.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Handled merchandise, unboxing and putting them in their assigned places.
- Learned new tasks to help other departments.
Education
Joliet West High School
Joliet, ILSkills
- Customer Service
- Patience and composure
- Good communication skills
- Organization skills
- Multitasking ability
- Fast learner
- Bilingual (Spanish & English)
- Time management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service/ Cashier
Walmart
12.2024 - Current
Joliet West High School