Hailey (Killian) Baker
Pflugerville,TX
Summary
Dynamic leader with proven success in enhancing customer satisfaction and team performance at Tropical Smoothie Café and Journeys Shoe Store. Excelled in conflict resolution and staff training, significantly improving workspace organization and service quality. Skilled in POS software and adept at fostering positive work environments, demonstrating a strong blend of technical and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie Café
04.2023 - 12.2023
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Assistant Manager
Journeys Shoe Store
10.2021 - 11.2022
- Assisted GM in day-to-day operations including coordinating and managing staff.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts - Graphic Design
Austin Community College
Austin, TX05-2027
High School Diploma -
James Madison High School
Austin, TX05-2021
Skills
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Staff education and training
- Shift leadership
- Conflict Resolution
Timeline
Shift Leader
Tropical Smoothie Café
04.2023 - 12.2023
Assistant Manager
Journeys Shoe Store
10.2021 - 11.2022
Associate of Arts - Graphic Design
Austin Community College
High School Diploma -
James Madison High School
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