Haili Penrod
Kingman,AZ
Summary
Dynamic professional with a proven track record in exceptional customer service and sales expertise, honed across roles at notable employers including White Cliffs Senior Living. Excelled in guest engagement and team collaboration, significantly enhancing customer satisfaction. Skilled in cash handling and leveraging strong work ethic to exceed performance goals.
Overview
4
4
years of professional experience
Work History
Server
White Cliffs Senior Living
Kingman, AZ
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Stylist
Maurices
Kingman, AZ
02.2022 - 10.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Server
Cracker Barrel Old Country Store
Kingman, AZ
07.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Service Champion
Taco Bell
Kingman, AZ
12.2020 - 07.2021
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
Education
Masters Of Science - Health Education
Mohave Community College
Kingman, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Team collaboration
- Sales expertise
- Performance improvement
Timeline
Server
White Cliffs Senior Living
10.2022 - Current
Stylist
Maurices
02.2022 - 10.2022
Server
Cracker Barrel Old Country Store
07.2021 - 02.2022
Service Champion
Taco Bell
12.2020 - 07.2021
Masters Of Science - Health Education
Mohave Community College