Hailie Baca
Las Cruces,NM
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at Boot Barn through effective leadership and customer service management. Skilled in handling high-pressure situations and leading teams to exceed business goals. Demonstrates exceptional decision-making and team management abilities, ensuring operational excellence and accuracy in transactions.
Overview
4
4
years of professional experience
Work History
Key Holder
Boot Barn
09.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Host
Applebee's
05.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Buckland Pharmacy
10.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Business Administration
New Mexico State University
Las Cruces, NM05.2026
Skills
- Customer Service Management
- Effective Leadership
- Team Management
- Decision-Making
- Good Judgment
- Idea Development and Brainstorming
Timeline
Key Holder
Boot Barn
09.2022 - Current
Host
Applebee's
05.2022 - 08.2022
Cashier
Buckland Pharmacy
10.2020 - 08.2021
Business Administration
New Mexico State University
Similar Profiles
Danielle OrtegaDanielle Ortega
Assistant Store Manager at Boot BarnAssistant Store Manager at Boot Barn
Valentina Coral GiraldoValentina Coral Giraldo
Sales Associate at Boot BarnSales Associate at Boot Barn
Alexandra Ayala MartinezAlexandra Ayala Martinez
Sales Associate at Boot BarnSales Associate at Boot Barn
Jennifer LimonJennifer Limon
Retail Sales Associate at Boot BarnRetail Sales Associate at Boot Barn
Eric HarringtonEric Harrington
Electrical Engineering Intern at Freeport-McMoRanElectrical Engineering Intern at Freeport-McMoRan